Last updated September 21, 2026
Wishcaps kits are leased on a 30-day, automatically renewing basis. Cancellation requires both timely written notice and timely return of the complete equipment. A cancellation request by itself does not stop billing.
This summary is coordinated with the Wishcaps Cold Cap Equipment Lease Agreement. If this page conflicts with an accepted Lease Agreement or Order Summary, the accepted agreement controls.
Canceling the Lease
You may request cancellation at any time by email, website request, or another written method accepted by Wishcaps. To prevent the next 30-day renewal charge:
- Wishcaps offers flexible month-to-month leasing with no long-term commitment. Customers may cancel their lease at any time by providing written notice at least five (5) calendar days before their next scheduled billing date.
- To avoid additional monthly charges, the complete rental kit must be received by Wishcaps before the next billing date, unless otherwise approved in writing.
- Monthly lease payments are nonrefundable, and no prorated refunds will be issued for unused portions of a billing period.
- Wishcaps understands that treatment schedules may change and may offer reasonable accommodations on a case-by-case basis.
Treatment delays, hospitalization, changes in treatment, nonuse, inability to use the equipment, or a cancellation request do not by themselves pause or end rent. Wishcaps may agree to a different arrangement only in writing.
Return Deadline
After the final treatment, cancellation, termination for default, or written return demand, whichever occurs first, pack the complete equipment according to the supplied instructions and tender it to the carrier with an acceptance scan within three business days. The scan must occur no later than the final day of the paid lease period unless Wishcaps agrees otherwise in writing.
Leaving a package at an unstaffed location without a carrier acceptance scan does not establish timely return. Keep the carrier receipt and tracking number until Wishcaps confirms closure.
Return Shipping
Standard return shipping is included when you use the prepaid return label and packing instructions supplied by Wishcaps. Contact Wishcaps if you need the label resent.
Use of another carrier or label requires prior written approval. You remain responsible for inadequate packing, omitted items, an unauthorized label or carrier, address errors, and charges resulting from failure to follow the return instructions.
Billing and Proration
Rent accrues through the 30-day period in which the carrier first records acceptance of the complete return. Wishcaps does not prorate a partially used billing period.
Once the carrier records timely acceptance, you are not responsible for carrier loss in transit if the supplied label and packing instructions were properly used.
Return Inspection
Wishcaps may take up to five business days after delivery to inspect and process a return. The lease is not closed until the equipment is checked against the shipment packing list.
Wishcaps will provide notice of material missing items or damage and reasonable supporting documentation. Cleaning attributable to ordinary use is included. Extraordinary sanitation, contamination remediation, damage beyond normal wear, or missing items may result in a documented reasonable charge.
Incomplete Returns
A return is incomplete if any cold cap, rolling cooler, accessory bag, or listed component is missing, substituted, or unusable beyond normal wear.
If an item was accidentally omitted, you ordinarily may return it within five calendar days after notice, at your expense, before a final missing-item charge is assessed. This opportunity may not apply when the item is needed immediately to place the kit back into service.
Unreturned Lost Stolen or Destroyed Equipment
If the equipment has no carrier acceptance scan within 10 calendar days after the applicable return deadline, or you state that it is lost, stolen, destroyed, or will not be returned, Wishcaps may declare the kit unreturned and charge the complete-kit replacement amount of $1,299, or a lower amount expressly shown in the accepted Order Summary.
Rent and other accrued charges remain due through the date the replacement charge is assessed. Wishcaps will not charge additional future rent for the same equipment after assessing the complete-kit replacement charge. Payment does not transfer ownership unless Wishcaps agrees in writing.
Refunds
Lease payments are charged in advance for 30-day periods and are not prorated for early return, nonuse, treatment changes, or cancellation during a paid period. A duplicate, unauthorized, or erroneous charge will be reviewed promptly. Approved refunds are returned through the original payment method when practical.
Dry ice, delivery, expedited shipping, carrier corrections, and other services already provided are nonrefundable except when required by law or expressly agreed by Wishcaps.
Contact for Cancellation or Return Help.