Last updated September 21, 2026
Wishcaps ships manual cold-cap kits throughout the United States. Because treatment dates can be time- sensitive, customers should order as soon as their first treatment date is known and contact Wishcaps before ordering when treatment is approaching.
Order Review and Processing
Submitting an online order does not guarantee immediate shipment. Wishcaps reviews the order, timing, contact information, shipping address, lease acceptance, and payment authorization before approval. We may contact you if information is incomplete or treatment timing requires attention.
Processing time is separate from carrier transit time. Orders received outside normal business hours, on weekends, or on holidays may be reviewed on the next business day.
Standard Shipping
Wishcaps normally ships kits by FedEx Ground to the approved shipping address. Most major U.S. destinations receive ground shipments in approximately three to four business days after shipment. Processing and transit times are estimates, not guarantees.
Urgent and Expedited Shipping
If the first treatment is within 10 days, call 713-853-9299 before ordering. Expedited shipping may be available depending on kit availability, destination, carrier cutoff times, weekends, holidays, weather, and the requested arrival date.
Expedited charges are separate from the monthly lease and will be disclosed before shipment. Paying for expedited service does not eliminate carrier delays outside Wishcaps’ reasonable control.
Shipping Destinations
Wishcaps ships to valid U.S. residential, business, and approved treatment-center addresses that can accept carrier delivery. Contact Wishcaps before ordering for Alaska, Hawaii, U.S. territories, military addresses, remote locations, or any destination with unusual carrier limitations. International shipping is not offered unless Wishcaps expressly approves it in writing.
Shipping to a Treatment Center
Obtain the treatment center’s approval before requesting delivery there. Provide the full facility name, department, recipient, suite or floor, telephone number, and any delivery instructions. Wishcaps is not responsible for delays after the carrier delivers to a facility’s receiving department, mailroom, front desk, or other authorized location.
Address Accuracy
The customer is responsible for providing a complete and accurate shipping address and for promptly reporting changes before shipment. Address corrections, refused shipments, repeated delivery attempts, forwarding, or reshipment caused by incomplete or inaccurate information may result in additional disclosed or documented carrier charges.
Tracking and Delivery
Wishcaps will provide tracking information electronically when available. Delivery is established by the carrier’s tracking record. Monitor the shipment and arrange for prompt receipt. Notify Wishcaps immediately if tracking shows a delay, exception, misdelivery, or delivery you cannot locate.
Inspection After Delivery
Inspect the shipment promptly. Report a missing item, visible damage, or material equipment problem in writing within 48 hours after carrier delivery. Include photographs of the package and affected item when practical. Without timely notice, the kit is presumed complete and in good working order when received, subject to a defect that could not reasonably have been discovered during inspection.
Carrier Delays Loss or Damage
Carrier operations, weather, natural disasters, holidays, incorrect addresses, security restrictions, and events outside Wishcaps’ reasonable control may delay delivery. Wishcaps will assist with a reasonable carrier inquiry but cannot guarantee a treatment-date arrival or be responsible for a carrier delay that Wishcaps did not cause.
Do not begin using visibly damaged equipment. Contact Wishcaps for instructions.
Return Shipping
Wishcaps provides a prepaid standard return label. Use the supplied packing and return instructions and obtain a carrier acceptance scan. The return requirements, deadlines, incomplete-return procedures, and equipment charges are explained in the Return and Cancellation Policy and the accepted Lease Agreement.
Dry Ice
Dry ice is not shipped with the Wishcaps kit and is purchased separately by the patient. Approximately 60 pounds is generally required for each treatment. Greater Houston dry-ice delivery may be available for an additional charge. Independent dry-ice suppliers set their own prices, hours, availability, and safety requirements.