Last updated September 21, 2026
This Privacy Policy explains how Wishcaps collects, uses, discloses, and protects personal information when you visit www.wishcaps.com, contact us, submit an order, lease a Wishcaps kit, request support, or otherwise interact with us.
By using the website or providing information to Wishcaps, you acknowledge the practices described in this policy. If you do not agree, do not submit information through the website.
Information We Collect
Information You Provide
We may collect information you provide directly, including:
- Name, email address, mobile number, mailing address, shipping address, and preferred contact method.
- Order information, treatment dates, treatment-center information, treating physician name, diagnosis, chemotherapy medications, and other information you choose to provide about treatment.
- Lease acceptance, electronic signature, consent records, kit number, packing-list information, return status, and support communications.
- Billing ZIP code, transaction details, payment status, invoices, and limited payment-related information received from our payment processor. Wishcaps does not store the complete payment-card number or security code in its website or customer-management system.
- Referral source, practice or provider name, survey responses, testimonials, photographs, or other content you voluntarily submit.
- Communications sent by email, telephone, text message, website form, or mail.
Information Collected Automatically
When you use the website, we and our service providers may automatically collect device and usage information such as IP address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from IP address, date and time of access, and interactions with website features. Cookies and similar technologies may be used for website operation, security, analytics, remembering preferences, and measuring marketing performance.
How We Use Information
Wishcaps may use personal information to:
- Review orders and determine operational next steps.
- Prepare, ship, support, renew, cancel, and close equipment leases.
- Process payments and maintain transaction records.
- Provide instructions, customer service, treatment-timing support, return labels, invoices, and reimbursement documentation.
- Communicate about orders, shipments, recurring payments, returns, missing equipment, account status, and policy changes.
- Maintain safety, prevent fraud, enforce agreements, collect amounts due, and protect Wishcaps property and legal rights.
- Operate, secure, troubleshoot, analyze, and improve the website and services.
- Comply with legal, tax, accounting, recordkeeping, and regulatory obligations.
- Send marketing communications when permitted. You may opt out of marketing email or text messages, but you may still receive transactional communications.
Treatment and Health Related Information
The order process may request diagnosis, chemotherapy medications, physician information, treatment dates, and treatment-center information so Wishcaps can review timing, provide equipment support, and maintain lease records. Provide only information reasonably necessary for your request.
Wishcaps is an equipment lessor and support provider, not a healthcare provider. Unless Wishcaps expressly enters a legally required healthcare business-associate relationship, information submitted directly to Wishcaps may not be protected by the Health Insurance Portability and Accountability Act in the same manner as information held by your healthcare provider. Do not use ordinary website forms to send medical records, Social Security numbers, insurance identification numbers, or information unrelated to your Wishcaps order.
How We Disclose Information
Wishcaps may disclose personal information to the following recipients when reasonably necessary:
- Payment processors, banks, invoicing services, and fraud-prevention providers.
- Shipping carriers, dry-ice delivery providers when separately requested, and fulfillment or equipment-service providers.
- Website hosting, form-processing, customer-management, electronic-signature, email, text-message, analytics, security, and technical-support providers.
- Professional advisers, insurers, auditors, collection providers, courts, regulators, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, property, or the integrity of a transaction.
- A successor or participant in a merger, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate confidentiality protections.
- Other parties at your direction or with your consent.
Wishcaps does not sell personal information for money. If Wishcaps uses personal information for targeted advertising or another activity treated as a sale or sharing under an applicable state law, Wishcaps will provide any notice and opt-out method required by that law.
Provider Referrals
Healthcare professionals should not submit a patient’s medical details or contact information without the patient’s documented permission. The provider referral form is not a secure clinical record system and should not be used for protected health information. Providers may instead give the patient Wishcaps contact information and ask the patient to contact us directly.
Cookies and Analytics
The website may use necessary cookies for security and site operation and optional technologies for analytics or marketing measurement. Browser settings and any cookie-preference tool offered on the website may allow you to limit some technologies. Blocking cookies may affect website functionality. Third-party services may collect information under their own privacy policies.
Data Retention
Wishcaps retains personal information for as long as reasonably necessary to fulfill the purposes described in this policy, administer an active or closed lease, meet tax and accounting requirements, resolve disputes, enforce agreements, maintain safety and equipment records, and comply with law. Retention periods vary by record type. Information may be deleted, deidentified, or aggregated when it is no longer reasonably needed.
Data Security
Wishcaps uses reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, payment system, or storage method is completely secure, and Wishcaps cannot guarantee absolute security. Contact us promptly if you believe information connected with your Wishcaps account or order has been compromised.
Your Privacy Choices
Depending on where you live and subject to legal exceptions, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information; to opt out of certain targeted advertising, sale, or sharing; or to appeal a denied privacy request.
To submit a request, email info@wishcaps.com with the subject line “Privacy Request” or write to the address below. Describe the request and provide enough information for Wishcaps to locate the relevant records and reasonably verify your identity. Wishcaps may deny or limit a request when permitted by law, including when records must be retained for a transaction, lease, legal claim, safety purpose, or legal obligation. An authorized agent may submit a request when legally permitted and when authority can be verified.
Children
The website and Wishcaps services are not directed to children under 13, and Wishcaps does not knowingly collect personal information online from children under 13. If you believe a child has provided personal information, contact us so we can review and address the information.
Third Party Links
The website may link to treatment centers, dry-ice suppliers, educational resources, or other third parties. Wishcaps does not control their privacy, security, content, availability, or business practices. Review the third party’s policies before providing information.
Changes to This Policy
Wishcaps may update this Privacy Policy as operations, technology, or legal requirements change. The updated policy will be posted with a revised “Last updated” date. Material changes will be communicated as required by law.